Frequently Asked Questions
Everything you need to know about your Bordelle experience.
How do I determine the correct size for my order?
We provide a comprehensive size guide on each product page. Since our designs often feature adjustable straps and signature hardware, we recommend measuring your bust, waist, and hips accurately to ensure a perfect fit.
What are your international shipping options?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on your location, and all orders are tracked for your peace of mind.
What is your return policy for intimate apparel?
Due to the delicate and intimate nature of our products, returns are accepted within 14 days of delivery provided the items are unworn, in original packaging, and all hygiene seals remain intact.
How should I care for my handmade garments?
To preserve the longevity of the luxury fabrics and hardware, we strictly recommend hand washing in cool water with a gentle silk detergent. Always air dry and avoid direct heat or sunlight.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy. The internal presentation remains luxurious and signature to the Bordelle brand.
Are duties and taxes included in the price?
For international orders, import duties and taxes may be applied by your local customs office. These charges are the responsibility of the customer and are not included in our checkout total.